VECC Achieves Partnership with the National Center for Missing & Exploited Children (NCMEC)

October 12, 2010
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Salt Lake Valley Emergency Communications Center (VECC) is proud to announce that it has become a 9-1-1 Call Center Partner with the National Center for Missing & Exploited Children (NCMEC). ~ Calls about missing and exploited children often become one of the most critical calls received by VECC. ~ These calls must be handled according to best practices.  VECC chose [...]

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FCC Takes Action to Improve Wireless 9-1-1 Services

September 27, 2010
Federal Communications Comission Takes Action to Improve Wireless 9-1-1 Services

This was announced in a press release from the FCC. Washington, D.C. — Today the Federal Communications Commission took action to help strengthen and improve the ability of Public Safety Answering Points (PSAPs, or 9-1-1 call centers) to quickly locate wireless 9-1-1 callers and dispatch emergency responders to assist them during emergencies. More than 240 million 9-1-1 calls, [...]

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Reverse Phone Notification for Herriman Wildfire

September 21, 2010
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REVERSE PHONE NOTIFICATION for HERRIMAN WILDFIRE September 21, 2010 – 3:30PM During the Herriman (aka Machine Gun) wildfire that began on September 19th, VECC (Salt Lake Valley Emergency Communications Center) was asked by the Salt Lake County Emergency Management to send out a reverse phone notification. There are multiple vendors that offer reverse phone notifications [...]

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9-1-1 Education Campaign Earns a Telly Award

June 2, 2010

Last year the Association of Public Safety Communications Officials (APCO) represented by Terry Shaw (VECC Employee), Gigi Smith (VECC Employee), and Deborah Mecham (Utah Valley Dispatch Special Service District) presented a proposal to the Utah 911 Committee to fund a 911 education campaign.  The 911 Committee acted on their suggestion and contracted with the advertising [...]

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National Public Safety Telecommunications Week 9-1-1 Professionals of the Day

April 13, 2010
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As part of National Public Safety Telecommunications Week, VECC would like to recognize some of the outstanding employees whose dedication and outstanding efforts make the 9-1-1 system work each and every day. We would like to feature some of the people who help our communities by saving lives and protecting property. In addition we would like to [...]

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VECC Urges Education for 9-1-1

April 7, 2010
911 Education

West Valley City, Utah – Everyone knows that 9-1-1 is a universal number that should be called in the event of an emergency…or do they? 9-1-1 Centers all over the United States have encountered hurdles when educating the public when it comes to the 9-1-1 and its uses.   That’s why Valley Emergency Communications Center (VECC) [...]

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Things Everyone Needs to Know about 9-1-1

March 24, 2010
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An informed caller is 9-1-1’s best caller. It’s important that you know how to help 9-1-1help you. In an emergency, seconds matter, so being knowledgeable and prepared canmake all the difference. Here’s what you can do: Know where you are. This is probably the most important information you can provide as a 9-1-1 caller, so [...]

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9-1-1 Ads Help Educate Public on Proper Usage

February 17, 2010
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By calling Emergency 911 you can save a life, stop a crime or report a fire. However, there are certain situations when calling 911 can actually endanger someone else’s life. That’s why it’s important to know when it’s appropriate to call 911, and when to contact local non-emergency authorities. Only Call 911 when you need [...]

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Voices on other end of 911 are honored

February 8, 2010
Voices on the Other End of 9-1-1 Recognized

PROVO — Picture yourself sitting at a desk with six telephones. Let’s say two start ringing at the same time. A bit awkward, but manageable. Now, imagine all six phones ringing off the hook for three hours. Think you can handle it? Provo’s dispatchers did on Feb. 17, 2008, when a fiery explosion rocked the [...]

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