Valley Emergency Communications Center is now accepting applications for Public Safety Communications Officer.
VALLEY EMERGENCY COMMUNICATIONS CENTER JOB DESCRIPTION
TITLE: PUBLIC SAFETY COMMUNICATION OFFICER
EFFECTIVE DATE: July 2010
REPORTS TO: Training Coordinator and/or Shift Supervisor
APPROVAL AUTHORITY: Director
CAREER PROGRESSION TO: Public Safety Communication Officer I
GRADE: 1 STEP RANGE: $13.20
FLSA: Non Exempt
PROBATIONARY PERIOD: 12 Months
EEO DESIGNATION: Administrative
SUMMARY/GENERAL DESCRIPTION OF POSITION:
Under general supervision of the Training Coordinator and/or Shift Supervisor, employee will learn and become competent to receive and process non-emergency and emergency calls for police, fire, medical responders and other public service departments via telephone and other communication devices.
ESSENTIAL DUTIES & JOB FUNCTIONS:
- Receive requests for police, fire and medical service by phone and answer routine 9-1-1 emergency and non-emergency calls. This position is responsible for obtaining and gathering data concerning the authenticity, nature, and location of the incident and caller’s identity; based on established operating procedures. Relays all information to appropriate agencies.
- Evaluates speech and emotional state of caller. Takes action necessary to calm caller, provides instructions, assistance, and provide services as required by the circumstances.
- Operates computer terminal to transmit or receive police record information.
- Ability to take information from multiple sources regarding an ongoing situation and produce an accurate narrative with key elements and facts.
- Ability to listen and/or give instructions while quickly and accurately entering information using a keyboard and other center systems.
- Ability to remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions and directions.
- Relays medical and other instructions to callers according to established protocols.
- Maintains appropriate records and prepares reports of activities occurring during shift.
- Communicates with the public, user agencies and outside agencies in a courteous manner and processes information efficiently.
- Able and willing to work on any shift, any day of the year including holidays, and to work overtime as necessitated by events of the day or for anticipated heavy service load events/shifts.
- Demonstrates an ability to effectively listen, speak and write and interact within a diverse workgroup, with emergency personnel and the public.
- Demonstrates ability to maintain a professional demeanor in complex or difficult situations and ability to produce clear, written correspondence.
- Cultivate and maintain a climate that is free of harassment, intimidation, and disrespect.
- Perform other duties as required or assigned.
Work schedule requires overtime, nights, evenings, weekends, and/or holidays. Work is confined to an immediate work area that requires continuous staffing. Sit for long periods, using telephones and computers. Time is spent at computer display terminals viewing monitors. Work involves sensitive telephone contact with the members of the public, who may be hostile, emotional, unstable, or physically or mentally distraught. This position requires the ability to deal with times of high stress due to medical and other emergencies. Light physical effort required. Regularly required to sit or stand, bend and move about the facility.
JOB REQUIREMENTS (Education, Experience, Professional Affiliations)
- High school diploma or G.E.D. and 18 years of age.
- Typing speed of 40 net WPM.
- Excellent writing skills, including spelling and grammar, and concise paraphrasing skills.
- Must obtain EMD/CPR certification within three months of employment.
- Must obtain BCI certification and an active login within six months of employment.
- Must obtain NIMS 100, 200 and 700 certifications within twelve (12) months of employment.
- Must be able to obtain and maintain POST certification.
- Ability to speak in clear and concise English. Able to understand, follow and recall complex verbal and written instructions and information.
- Ability to learn to operate a variety of radio, computer, telephone and other communication devices.
- Ability to think clearly and critically and act quickly in emergency or stressful situations.
- Able and willing to maintain a calm, courteous, professional manner while providing good customer service along with demonstrating strong interpersonal skills.
- Able and willing to establish and maintain effective working relations with co-workers, supervisors, fire fighters, police officers, personnel from other agencies and the public.
- Successful completion of drug screen, background check, hearing test and eye screening.
- Must have and maintain an acceptable level of hearing correctable to a minimum of 20 decibels in both ears.
- Must be able to work requested and/or required shifts and/or overtime.
- Able and willing to complete at least twenty-four (24) hours of continuing education and/or recurrent training and all mandated training required per management directives annually and to maintain required certifications.