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Dispatching and Associated Services

VECC has a 20 year history of managing fire and medical calls for multiple agencies across several jurisdictions, attending to over 53,000 fire and medical calls annually.  Of our 110 dispatch employees and supervisors, over 40 are trained and certified fire dispatchers with an average of ten years experience in fire and emergency medical dispatching.  Our staff is divided into shifts providing 24X7 coverage on the one fire main dispatch channel and three response channels, with the capability to provide a back-up main channel and additional response channels. Supervisors on duty monitor call volume, coordinate services, and provide supervision.  The fire dispatching operations is managed by our Fire Operations Manager, who has fire field experience, and also serves as our in-house Communications Chief, in addition to the Communications Chiefs provided by fire agencies during major incidents.

The following call-taking and dispatch services are provided:

  • Central PSAP call processing for E-9-1-1 Fire and Medical incidents, 21 dedicated 9-1-1 trunk lines, with dedicated call taking positions.  E9-1-1 interface ANI/ALI for land and wireless calls with real time locations of emergency calls on a digital map.  Phase II compliant, MapStar in place for GPS coordinates.
  • Priority Dispatch Services for Fire and Medical calls, based on Zone, Quickest Route (time and distance) and agency recommended unit response plans.
  • Elapsed time monitoring for fire and medical calls
  • Managing units by tracking calls for service and apparatus status
  • Documenting pertinent information into each CAD call during each incident
  • On-line daily roster for agencies to update their apparatus status throughout the day
  • Web based Fire Roster for daily apparatus manning information.
  • Ability to change apparatus functions instantaneously to adjust for personnel changes (i.e. engine to medic engine)
  • Fire Dispatchers directly dispatch mutual aid as per previous inter-local agreements without the delay of calls between dispatch centers
  • Call-out paging and notifications of Command Staff
  • Automatic paging of case numbers and times to field units
  • Text messages to Command Staff regarding security alert level changes and valley-wide events that impact available resources
  • User developed and agency approved fire dispatching call-guides/protocols and use of the Priority Dispatch CAD software for medical calls
  • CAD driven notification systems for station alerting and paging, alpha-numeric paging, and text messaging
  • Radio keynote voice paging.
  • Zetron paging and station notification system.
  • Seamless and automated unit recommendation for automatic and mutual aid
  • Station move-ups with adjoining agencies and cities
  • Maintenance of the helicopter rotation log and notification when a medical helicopter is dispatched
  • Gold Cross Ambulance (GCA) data transfer interface to provide GCA with call data.
  • Mobile data capabilities that interface with multiple mobile data clients
  • Coordination with UCAN for radio system support.  VECC serves as the statewide coordination center of additional event channels.
  • Notifies Region II counties of significant Hazardous Materials incidents, as well as the lack of availability of resources.
  • Radio and voice recording history.
  • Assists agencies with Storm Ready certifications.
  • NOAA weather station monitoring.
  • UDOT traffic camera feeds to assist with call information
  • Emergency Notifications System (DCC System) for notifying citizens and staff of high priority situations (i.e. EOC staff and Bomb Squad personnel)
  • Off-hours CSEPP line monitoring
  • Backup systems for 9-1-1 call processing, radios, and telephones in place.
  • Capability to provide seamless patching of disparate communications systems.